We also value your feedback and suggestions — they help us continually improve the Mortgage Refinance Solutions experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
In an effort to mitigate financial stability risks, the Australian Prudential Regulation Authority (APRA) has implemented a new policy effective from 1 February 2026, capping the proportion of new residential mortgages with a debt-to-income (DTI) ratio exceeding six times at 20% for authorised deposit-taking institutions (ADIs). This move aims to curb high-risk lending practices and address concerns over escalating household indebtedness. - read more
In a notable development within the Australian banking sector, Macquarie Bank has reported a substantial 28% increase in its home loan portfolio, reaching $181.3 billion as of 31 March 2026. This impressive growth is largely attributed to the bank's strategic emphasis on partnerships with mortgage brokers, who were responsible for originating over 95% of new home loans during the financial year. - read more
The Australian Finance Group (AFG) has reported a record-breaking $31.6 billion in home loan lodgements during the second quarter of the 2026 financial year, marking a 25% increase over the previous best second-quarter result. This milestone underscores the robust activity within the mortgage broker sector and the growing reliance of borrowers on broker services to navigate the complex lending landscape. - read more
The Reserve Bank of Australia (RBA) has announced a 0.25% increase in the cash rate, bringing it to 4.35%. This marks the third consecutive rate hike in 2026, a move aimed at curbing rising inflation pressures. The decision reflects the RBA's commitment to maintaining economic stability amid global uncertainties and domestic inflationary trends. - read more
Refinancing your home mortgage loan has become a significant conversation topic lately, especially with the current fluctuations in interest rates across Australia. For many homeowners, these discussions come in the context of rising interest rates, which can substantially affect monthly repayments. - read more
Australia’s housing market is known for its vibrant and ever-changing nature. Navigating through its complexities can be quite the feat for any homeowner. With property prices experiencing fluctuations, many Australians are exploring avenues to maximise their financial opportunities. - read more
Mortgage refinancing is the process of replacing your existing home loan with a new one, usually with better terms or conditions. It can provide Australian homeowners with an opportunity to reduce their monthly payments, lower interest rates, or switch to a different loan type that better suits their financial goals. - read more
If you're an Australian homeowner, you've probably noticed discussions about refinancing becoming more frequent. Recent trends in interest rates have led many to explore this financial strategy. So, what exactly is refinancing, and why is it such a hot topic right now? - read more
Knowledgebase
Hard Inquiry: A credit report check by a lender or other entity as part of the credit approval process, which can lower your credit score.
